: Customer Relationship Executive (CRE) - Automobile Dealership

Position: Customer Relationship Executive (CRE)

Industry: Automobile Dealership (Passenger Vehicles)

Key Responsibilities:

- Handle customer inquiries and maintain regular follow-up with prospects and existing customers.
- Coordinate with the sales team to ensure timely lead management and conversions.
- Conduct customer satisfaction and feedback calls.
- Schedule service reminders, vehicle delivery follow-ups, and relationship-building activities.
- Maintain accurate customer data and update records in the CRM system.
- Address customer concerns and escalate issues when required.
- Ensure compliance with OEM customer satisfaction standards.
- Generate daily, weekly, and monthly CRM reports.

Eligibility:

- Graduate in any discipline.
- 1 to 3 years of experience in CRM,



customer service, telecalling, or customer relations.
- Experience in the automobile industry is preferred.
- Excellent communication and interpersonal skills.
- Basic knowledge of MS Office and CRM software.

Key Skills:

- Customer Relationship Management
- Communication & Follow-up
- Customer Satisfaction
- Telecalling
- Data Management
- Problem Solving
- CRM Software Handling

Experience: 1-3 Years Industry: Automobile / Passenger Vehicle Dealership

Salary: As per industry standards

Interested candidates may call: (phone hidden)

Share your updated resume at: [email protected]

📌 Customer Relationship Executive (CRE (Gurugram)
🏢 Discovery Motors
📍 Gurugram