– Customer Relationship Officer (CRO) Company Name: Realtime Biometrics India Pvt. Ltd.

Job Title: Customer Relationship Officer Department: Customer Support / Customer Relations Job Location: Delhi NCR Experience: Fresher / Experienced Employment Type: Full-Time Job SummaryWe are looking for a polite, professional, and customer-oriented Customer Relationship Officer to handle incoming customer calls, resolve customer queries, provide product-related information, and maintain valuable customer relationships. Key ResponsibilitiesHandle incoming customer calls and respond to customer queries professionally. Understand customer requirements and provide accurate information about company products and services.

Assist customers with basic product-related and software-related queries. Coordinate with the technical support and sales teams to resolve customer issues.



Follow up on pending customer queries and ensure timely resolution.

Maintain proper records of customer calls, complaints, and feedback. Provide clear and accurate information regarding product features, services, and company policies. Maintain a professional and helpful attitude while communicating with customers.

Escalate complex issues to the concerned department whenever required.

Required

SkillsGood verbal communication skills. Basic computer knowledge and proficiency in MS Excel. Good listening and problem-solving abilities. Patience and a customer-friendly attitude. Ability to manage multiple customer queries efficiently. Hindi and English communication skills; regional language skills will be an advantage.

📌 Customer Relations Officer (New Delhi)
🏢 Realtime Biometrics India
📍 New Delhi