- Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk setting. Activities may include the following (but are not limited to): -
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.
- Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
- At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
- A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision.
The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
- The job requires limited job and business knowledge at the time of hiring.
Requirements
- Qualification - Any Graduate
- Atleast 2 years of experience in Customer Service (voice process) in Shipping Logistics industry.
- Should have good communication and presentation skills.
Role: Account / Relationship Management - Non Voice,
Industry Type: Courier / Logistics,
Department: Customer Success, Service & Operations,
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: Any Graduate
PG: Any Postgraduate read more
Key Skills
Skills highlighted with ‘‘ are preferred keyskills apm case managementchannel managementcustomer experiencecustomer onboardingcustomer servicedispute managementglobal operationsglobal tradeinternational businesslegallogisticsonboardingoperationsrelationship management