Hiring for the US Healthcare Inbound Voice Process. This is an excellent opportunity for freshers and experienced candidates looking to build their career in an international customer service process with a leading MNC.
Position Details
- Process: US Healthcare – Inbound Voice Process
- Job Type: Full time
- Experience: Freshers / Experienced
- Qualification: HSC (12th Pass) / Graduate
- Eligible Graduates: BA, BBA, B.Com, B.Sc, BCA & MBA
- Shift: US Shift (Night Shift)
- 2026 Batch: Result-awaited candidates can also be considered
- Work Location: Navi Mumbai
- Work Mode: Work From Office (WFO)
- Interview Location: Indore
- CTC: ₹3.5 LPA
- Transport: One-way drop facility provided
- Weekly Off: Saturday & Sunday (Fixed)
- Joining: ImmediateJob DescriptionThe selected candidates will be responsible for handling inbound calls from US-based healthcare customers/members
and assisting them with healthcare insurance-related queries. Candidates will be expected to provide accurate information, resolve customer concerns professionally and maintain a high level of customer satisfaction.
Key Responsibilities
- Handle inbound international calls from US-based healthcare members/customers.
- Assist customers with queries related to:
- Healthcare insurance
- Claims
- Eligibility
- Policy details
- Coverage and benefits
- Payments
- Deductibles
- Prior authorizations
- Provide accurate information regarding healthcare policies and benefits.
- Understand customer concerns and provide appropriate resolutions.
- Accurately document customer interactions in the system.
- Maintain confidentiality of customer/patient information and follow applicable HIPAA guidelines.
- Escalate complex or unresolved issues to the appropriate department.
- Meet defined quality, productivity and customer-service targets.
- Stay updated with process, system and policy changes.
Pay: ₹18,000.00 - ₹32,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
📌 Customer Care Executive (Airoli)
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