Company Description Mindscape Centre for Counseling provides professional counseling services for individuals and couples, supporting mental and emotional well-being. The center also offers Employee Assistance Program (EAP) services to organizations, helping employees manage personal and work-related challenges. In addition, Mindscape conducts trainings focused on psychological health, interpersonal skills, and workplace wellness.

Applicants can expect to join a client-centered setting that values confidentiality, empathy, and professional growth.

Role Description The Customer Care Executive – Front Desk is a full-time, on-site role based in South Delhi. This role involves greeting clients, managing front desk operations, and ensuring a welcoming and organized reception area. Daily responsibilities include answering phone calls, responding to inquiries, scheduling and confirming appointments, and maintaining client records with accuracy and confidentiality.

The executive will coordinate with counselors to manage their calendars, share relevant information, and support smooth session flow. Additional tasks may include handling payments, managing basic administrative duties, and providing clear,



empathetic communication to clients and visitors.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service, to handle inquiries and assist clients effectively.
- Ability to maintain high levels of Customer Satisfaction through a calm, professional, and empathetic approach.
- Excellent Communication skills, both verbal and written, for interacting with clients, counselors, and organizational partners.
- Basic Sales skills to explain services, assist with program enrollments, and support promotional activities when required.
- Prior experience in front desk, reception, or customer care roles, ideally in a healthcare or counseling setting.
- Proficiency with appointment scheduling tools, email, and basic office software (e.g., MS Office or equivalent).
- Strong organizational skills, attention to detail, and ability to manage multiple tasks in a professional manner.
- Minimum educational qualification of a bachelor’s degree or equivalent; training in psychology, social work, or related fields is an advantage.

📌 Customer Care Executive – Front Desk (Delhi)
🏢 Mindscape Centre for Counseling
📍 Delhi