: Customer Support Executive Company Name: Rupeeva Job Title: Customer Support Executive Department: Customer Support / Operations Experience: 0–2 Years Employment Type: Full time Salary: As per company standards Industry: NBFC / Banking / Financial Services About Rupeeva Rupeeva focuses on providing customer-centric financial services and ensuring a smooth, reliable experience throughout the customer’s financial journey.

Job Summary We are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, assist with loan-related processes, and ensure customer satisfaction. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to manage customer concerns professionally. Key ResponsibilitiesHandle incoming and outgoing customer calls to resolve queries and provide information.

Assist customers with loan applications, documentation, eligibility, and application status. Provide accurate information about company products, services, and processes. Follow up with customers regarding pending documents and application updates.

Resolve customer complaints efficiently and escalate complex issues to the concerned department. Coordinate with sales, credit,



and operations teams for timely resolution of customer concerns. Maintain accurate records of customer interactions, queries, and resolutions.

Ensure professional communication and a positive customer experience. Follow company policies, procedures, and customer service standards. RequirementsMinimum 12th pass; graduation is preferred. 0–2 years of experience in customer support, telecalling, or customer service.

Good verbal communication skills in Hindi and English; regional language proficiency is an advantage. Basic computer knowledge and familiarity with MS Excel. Strong listening, problem-solving, and interpersonal skills.

Ability to handle customers patiently and professionally.

Experience in NBFC, banking, fintech, or loan processing is an added advantage.

Key Skills Customer Relationship Management Communication and Problem-Solving Call Handling and Follow-ups Query Resolution Documentation and Record Maintenance Team Coordination How to Apply Interested candidates can share their updated resume using the contact details below.

HR Contact Details HR Name: Prachi Contact Number: (phone hidden) Email ID: [email protected]

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