- Handle customer queries and provide support related to credit card difficulties.
- Coordinate with internal teams to resolve customer issues efficiently.
- Ensure compliance with company policies and regulatory requirements.
- Maintain records and documentation related to customer assistance activities.
- Support the Hardship Assistance Unit in delivering timely and empathetic customer service.
- Work closely with credit and risk teams to facilitate customer relief processes.
- Monitor and report on customer assistance metrics and outcomes.
- Facilitate communication between customers and the organization to improve service quality.
- Contribute to process improvements within the customer support framework.