Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_New Delhi - Manage customer assistance specifically for personal loan hardship cases, ensuring effective resolution and support.

- Oversee communication and coordination with customers facing financial difficulties related to personal loans.
- Collaborate with internal teams to facilitate hardship assistance processes and improve customer satisfaction.
- Handle escalations and provide guidance to junior staff in the hardship assistance unit.
- Ensure compliance with banking regulations and company policies in all customer interactions.
- Maintain accurate records and reports related to hardship assistance cases.
- Support the development and implementation of strategies to enhance the personal loan hardship assistance services.
- Work closely with stakeholders to identify process improvements and customer-centric solutions.
- Drive initiatives to reduce loan defaults through proactive customer engagement and assistance.
- Foster a customer-first approach while balancing risk and compliance requirements.

📌 Customer Assistance Manager - Personal Loan Hardship Assistance (New Delhi)
🏢 Kotak Mahindra Bank
📍 New Delhi