- Bachelor s degree in business administration or relevant field
- A maximum of 5 years of proven experience in a customer service position
- Good working knowledge of MIS tools,applications,and concepts such as ERP,CRM,ERP,etc
- Good understanding of management practices and techniques
CSE (Customer Service Executive & MIS) Sigma Group CSE (Customer Service Executive & MIS) CSE (Customer Service Executive & MIS)
Head Office Indore (Madhya Pradesh)
Job Location Indore
Salary 3 lac to 5 lac CTC LPA
Immdiate Hiring Responsibilities:
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Good working knowledge of MIS tools, applications, and concepts such as ERP, CRM, ERP, etc.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Develop, implement,
and maintain MIS systems (i.e., system development and upgrades, application interfaces, data entry, reporting, and data archiving); provide technical support to end users; and train users.
- Coordinate and build relationships with vendors to ensure achievement of all systems objectives.
- Assessing service statistics and preparing detailed reports on your findings.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
Requirements:
- Bachelor s degree in business administration or relevant field.
- A maximum of 5 years of proven experience in a customer service position.
- Proficiency in Microsoft Office and other related customer service software.
- Outstanding written and verbal communication skills.
- Valuable understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.