- Assign and track sales leads to the respective Sales Consultants.

- Conduct timely follow-ups with prospective customers to maximize lead conversion.

- Coordinate vehicle test drives and customer appointments.

- Ensure all customer interactions are accurately updated in the CRM system.

- Monitor lead ageing and ensure prompt follow-up by the sales team.

- Collect customer feedback after vehicle delivery and maintain customer satisfaction records.

- Address customer concerns and coordinate with relevant departments for resolution.

- Generate daily, weekly, and monthly CRM and sales activity reports.

- Assist in planning customer engagement activities, promotional campaigns, and loyalty programs.

- Maintain confidentiality of customer information and comply with company data protection policies.

- Support customer retention initiatives and encourage repeat vehicle purchases and referrals.

Perks

- Health insurance

Work Location: In person

📌 CRM - Sales (Kalamassery)
🏢 EVM Citroen
📍 Kalamassery