Qualification: Graduate in any discipline; MBA in Marketing or a related field is preferred
Job Overview
We are seeking a customer-focused CRM Executive to manage customer relationships, maintain customer databases, improve customer satisfaction, and support customer retention activities in the retail sector.
Key Responsibilities
- Maintain and update customer databases and CRM records.
- Handle customer inquiries, feedback, and complaints.
- Coordinate with sales and service teams to resolve customer issues.
- Monitor customer satisfaction and retention activities.
- Follow up with existing customers and maintain engagement.
- Support loyalty programs, promotional campaigns,
and customer outreach.
- Prepare CRM reports and analyze customer interaction data.
- Identify opportunities to improve customer experience.
Requirements
- Graduate in any discipline.
- Experience in CRM, retail operations, customer service, or relationship management preferred.
- Knowledge of CRM software and MS Excel.
- Strong communication and customer-handling skills.
- Good organizational and follow-up abilities.
- Ability to maintain accurate records and handle customer information confidentially.