Job Role: Manage customer complaints, service tracking, and communication between customers, sales teams, and service technicians.
What You Will Do Customer Complaint Handling:
- Receive and log incoming customer/dealer calls, complaints, and queries.
- Assign complaints to service technicians and ensure the technician calls the customer within 24-36 hours.
- Keep frustrated or demanding customers calm by providing timely updates.
Team Service Tracking
- Daily follow-up with technicians, sales representatives, and plant/dispatch teams to resolve open tickets.
- Maintain follow-up logs, pending task checklists, and daily report sheets.
- Ensure strict adherence to response timelines across all departments.
Data Report Management
- Keep the CRM database updated with correct customer profiles, order details,
and replacement histories.
- Track daily, weekly, and monthly pending complaint reports and escalation logs for management review.
Salary - Upto 40K Based on Interview and experience
Requirement
Experience: 1+ years of experience in CRM, customer support, or service operations.
Skills: Basic Excel/Google Sheets skills, good telephone etiquette, and robust problem-solving skills under pressure.
Key Trait: High sense of urgency to resolve issues fast and stop escalation.
Location - Delhi
Interview - Telephonic Then F2F To Apply Share Your Updated CV, Call/WhatsApp (phone hidden)