Senior CRM Executive: Kura Homes / Speed Sanarelli Department: CRM / Post-Sales Location: Speed Sanarelli project site and Head Office, Hyderabad (per weekly roster) Experience: 6 months in real-estate CRM, collections or post-sales Reports to: CRM Manager, with escalation to Directors Compensation: to be confirmed (fixed + incentive) Openings: 1-2 Purpose: Handle the customer lifecycle after booking for 756 flat customers: collect dues, issue demand letters, and keep customer files and payment records accurate.
Key responsibilities Follow up on dues by call, WhatsApp and email, and log every contact in nestBookings.
Send Demand
Letter 1, then Demand Letter 2 on day 31, then a Cancellation Notice, then a Cancellation Deed. Each stage gets 30 days. Create receipts and payment records, and reconcile them against the collection sheet and bank statements.
Handle new customer files end to end: KYC, agreement documents, booking tracker and loan paperwork. Coordinate with banks on loan sanction and disbursement, and with registration and possession handover. Answer customer queries and support walk-in customers. Keep documents and e-records filed and complete. Send the weekly receivables estimate and transaction reports on time.
Required skills . 3–6 months in CRM, collections or post-sales, preferably in real estate. Hands-on with a CRM, and with MS Excel. Working knowledge of agreements, registration and bank loans for flats; RERA basics preferred. Telugu, Hindi and English, written and spoken. Accurate, with positive record-keeping.