Job highlights

- 2-5 years CRM experience with client handling in modular kitchen or wardrobe industry, proficiency in CRM software and WhatsApp Business
- Manage customer enquiries, qualify leads, provide design consultation guidance, and coordinate with Design & Sales Consultants

Role & responsibilities :

: CRM Executive

Experience: 2-5 Years

Office Location: Okhla phase 1

Role Overview

We are looking for a customer-focused CRM Executive with experience in client handling and design consultation, preferably in the modular kitchen or wardrobe industry. The candidate will manage initial customer interactions, understand requirements,qualify leads, and hand over suitable prospects to our Design & Sales Consultants.

Key Responsibilities

- Handle customer enquiries through calls, WhatsApp, website, and digital marketing channels.
- Understand customer requirements, design preferences, budget, location, and project timelines.
- Provide initial guidance on modular kitchen and wardrobe layouts, materials, finishes,



and functionality.
- Explain Home Chapters offerings and consultation process.
- Qualify leads based on customer requirements, budget, purchase intent, and readiness.
- Schedule consultations and hand over qualified leads to Design & Sales Consultants with complete customer information.
- Maintain accurate customer records, interaction history, follow-ups, and lead status in the CRM.
- Ensure timely responses and a positive initial customer experience.

Candidate Profile

- 2-5 years of experience in CRM, customer handling.
- Excellent communication, listening, and relationship-building skills.
- Proficiency in CRM software, Excel, and WhatsApp Business.

Role Clarification: This position focuses on customer handling,, and lead qualification.

Apply: Share your CV with current and expected CTC via (phone hidden) or email at [email protected].

📌 Crm Executive (Female Preferred) (New Delhi)
🏢 HomeChapter
📍 New Delhi