Job Title: Executive – CRM

Real Estate Experience

Department: Customer Relationship Management

Location: Bangalore, Karnataka

Experience: 4–5 Years in Real Estate CRM

Reports to: Head CRM

- Role Purpose

Own the complete post-sales customer journey for assigned projects from booking to possession. Drive timely collections, minimize escalations, and ensure >90% CSAT while protecting company cash flow.

- Key Responsibilities

A. Collections & Cash Flow

- Track and follow-up on milestone, EMI, and final demand payments for 150-200 customers
- Achieve monthly/quarterly collection targets
- Coordinate with Sales, Accounts & Legal
- Drive 100% collection before handover; initiate cancellation process for chronic defaulters

B. Customer Lifecycle Management

- Single point of contact from post booking till possession
- Conduct welcome calls, allotment, agreement, demand letter ,GTS, RERA explanation, registration support & entire documentation
- Handle site visits, construction updates, modification requests, and query resolution <24 hrs TAT
- Manage CRM tool entries: update payment status, call logs, escalation tracker, feedback

C. Documentation & Compliance

- Ensure timely execution of ATS, Sale Deed, loan documents, TDS forms
- Maintain customer files with 100% audit compliance for RERA,



GST, and internal SOP
- Support registration team with customer coordination and document pickup

D. Handover

- Coordinate snag list, key handover
- Reduce negative handover feedback

E. Reporting & MIS

- Daily collection dashboard + weekly overdue aging report to CRM Manager
- Monthly customer health report: # escalations, TAT breach, collection efficiency
- Flag potential cancellations/ legal risks in advance with mitigation plan
- KPIs You’ll Be Measured On

KRA Target Weight

Monthly Collection vs Target 100%

TAT for Query Resolution <24 hrs

Documentation Compliance 100% audit score

- Skills & Qualifications

Must Have

- Graduate preferred
- 4-5 years in Real Estate CRM with reputed builder.
- Solid with Excel: VLOOKUP, Pivot, Aging reports. CRM tools: Salesforce/Sell.Do/Farvision
- Excellent negotiation + objection handling. Kannada + Hindi mandatory, English fluent

Good to Have

- RERA, GST, Registration process knowledge
- Experience handling 2+ projects or 300+ customers portfolio

Preferred: Experience in Real Estate Candidates should apply

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 CRM Executive (Bengaluru)
🏢 Amberstone Properties
📍 Bengaluru