- As an Elevated Experience Coordinator,you will be a part of offshore Elevated Experience team and will have reporting to the Team Leader - Med Legal Services in India
- Ability to analyse and organize work for maximum efficiency .
- Any bachelor s degree
- Experience
- 2+ years of experience in Operations department or US Healthcare
Job Summary Elevate is recruiting an Elevated Experience Coordinator in our Med Legal team India. You might be a right fit if you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevates Elevated Experience Team. As an Elevated Experience Coordinator, you will be a part of offshore Elevated Experience team and will have reporting to the Team Leader - Med Legal Services in India.
Coordinator will be responsible to provide end-to-end services to the existing and new law firms, insurance company, and corporate Customers.
Responsibilities
- Be Responsible for scrutinizing all the requests of the customer and enter the relevant information in the database.
- Be Responsible to send out emails to the customers for follow-ups, estimates or delivering the service reports.
- Work on multiple tasks with quick turnaround.
- Collaborate with the sales team to process ad hoc requests.
- Acts as an intermediary between internal teams and customers.
- Attend the sales meeting to ensure the customer needs fulfilled.
- Work on special projects as needed including data entry, electronic filing, organizing documents, etc.
- Understand and work competently in a virtual environment.
- Quickly learn new systems and adapt to new processes.
- Be part of a dynamic team who works together to help our client succeed.
Skills for success
- Ability to analyse and organize work for maximum efficiency
- Excellent writing and interpersonal skills
- Ability to write clear and concise emails
- Ability to present well on the phone and in virtual conference calls
- Proven ability to work in a client-centric, deadline driven environment
- Strong analytical skills, problem solving capability and resiliency
- Proficiency in Microsoft Word, Outlook and Adobe Acrobat
Experience
- 2+ years of experience in Operations department or US Healthcare.
- Experience working in a growing, fast-paced organization with a energetic environment.
- Excellent track record in previous Client support/Customer Service engagements.
- Experience working directly with a US client.
Qualifications
- Any bachelor s degree
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