KEY RESPONSIBILITIES Attend field calls assigned via CRM within committed response time Diagnose and resolve hardware issues (motherboard, RAM, HDD/SSD, display, keyboard, adapter, battery) Perform OS installation, driver updates, and basic software troubleshooting Replace faulty parts as per OEM guidelines and update part request status in CRM Close calls in CRM with accurate remarks, photos, and customer sign-off Maintain call closure within SLA/TAT norms Escalate unresolved or complex issues to Team Leader / Coordinator Maintain spare parts, tools, and consumables assigned Ensure professional conduct and customer satisfaction at client site REQUIRED SKILLS Basic to intermediate knowledge of computer/laptop hardware and assembly Familiarity with OS installation (Windows), driver installation,
antivirus tools Basic troubleshooting of printers/peripherals (preferred, not mandatory) Willingness to travel within assigned territory Basic understanding of CRM/ticketing tools (training provided) QUALIFICATION ITI / Diploma / Graduate in Computer Science, Electronics, or related field Hardware certification (A+, N+, or equivalent) preferred but not mandatory OTHER REQUIREMENTS Own two-wheeler with valid driving license (preferred) Smartphone for CRM app usage Positive communication skills in local language; basic English understanding