Must-Have Requirements

- Fluent French language skills for customer communication.

- Hands-on Accounts Receivable (AR) experience and strong understanding of AR processes and controls.

- In-depth SAP knowledge, particularly in AR-related activities.

- Excellent Excel skills and strong computer literacy.

- High accuracy and attention to detail.

- Solid communication, stakeholder management, prioritization, and problem-solving skills.

Key Responsibilities

- Manage customer ledger activities, including cash allocation, credit notes, disputes, write-offs, and reconciliations.

- Ensure SAP invoices, credit notes, and debit notes are billed and delivered to customers on time.

- Monitor interfaces and resolve interface- and EDI-related issues.

- Manage customer queries relating to pricing, delivery, A&P;, and rebate deductions, ensuring timely resolution.





- Support timely credit-blocked order releases and direct debit/outgoing payment runs in line with market needs and SLAs.

- Prepare daily, weekly, and monthly reports.

- Support CARM/Sarbanes-Oxley controls and GAR audits.

- Maintain process documentation and Desktop Procedures, and keep updates accurately recorded.

- Deliver training to new joiners and existing team members on new or changed processes.

- Drive process standardization, automation, and continuous improvement across markets.

- Coordinate with the Team Leader, Governance team, and customer-facing teams to communicate process changes and resolve operational issues.

- Support other STC processing activities as required, including customer data, order entry, billing, clearing, price/delivery credit notes, customer spend, and rebate processing.

- Execute Anti-Money Laundering and OFAC checks as appropriate.

📌 Commercial Service Delivery | Activation Manager (Gurugram)
🏢 LanceSoft
📍 Gurugram