Handles day-to-day OTC (AR Collections) transactions, ensuring service delivery goals are met and providing first-level support for technical and functional issues.
Responsibilities
- Ensuring direct communication with customers through phone calls and emails for collections and follow-ups.
- Ensuring periodic reconciliation is conducted with all internal and external credit customers on a monthly basis.
- Ensuring country-specific SOPs for BL/Cargo release procedures are in place and understood by the responsible teams.
- Ensuring AR control processes adhere to the organization's global standards and policies.
- Coordinating with internal and external stakeholders to meet local, global, and legal requirements.
- Coordinating the preparation of period-end reports and management reports.
Qualifications
- Minimum 1 - 2 years of experience in managing receivables customer follow up
- Work experience in Collections.
- Work in Night Shift (US Timing).
- Excellent verbal and written communication and inter personal skills.