Make outbound calls to customers for pending and overdue payments. Remind customers about payment due dates and outstanding balances. Follow up regularly with customers to obtain payment commitments. Explain payment details and resolve basic payment-related queries.
Maintain accurate records of calls, customer responses, and payment promises. Coordinate with the collection team to achieve daily and monthly collection targets. Escalate unresolved cases to the concerned team or supervisor.
Maintain skilled communication and follow company policies during collection calls.