Role & responsibilities

Essential

Desirable

- 58 years of relevant experience across ITSM, Knowledge Management, Configuration Management, CMDB governance or IT Operations.

- Strong understanding of ITIL principles, particularly Knowledge Management, Configuration Management, Incident, Problem and Change Management.

- ServiceNow CMDB experience, including CI records, CI relationships, ownership, lifecycle status, data quality and reporting.

- Robust understanding of CMDB concepts including Configuration Items, relationship modelling, service mapping and governance controls.

- Experience creating, maintaining, reviewing and improving operational documentation and knowledge content.

- Ability to establish governance frameworks, define standards and drive process compliance across multiple teams.

- Strong analytical, reporting and stakeholder communication skills.

- Quality orientated,



results driven and able to manage competing priorities.

- ServiceNow Certified System Administrator, Certified Implementation Specialist, CMDB or relevant ServiceNow certification.

- Knowledge-Centred Service (KCS) certification or demonstrable KCS-aligned experience.

- Understanding of ServiceNow Common Service Data Model (CSDM).

- Experience with Discovery, automated CI population, reconciliation rules or CMDB health dashboards.

- Experience with AI-enabled Knowledge Management, automation, AIOps or predictive service management capabilities.

- Experience in large-scale, multi-site IT environments.

- Property, conveyancing, estate agency, finance, mortgage or residential property services experience.

📌 CMDB Lead- ITSM (Pune)
🏢 TeamLease Digital
📍 Pune