1. Operational Excellence

- Ensure all assigned outlets operate as per SOPs.

- Daily checklist completion and closure of deviations.

- Ensure timely opening and closing of outlets.

- Ensure stock availability and wastage control.

1. Sales & Revenue Growth

- Achieve monthly sales targets for outlets.

- Analyse daily sales reports, peak-hour trends, and improve upselling.

1. People Management

- Maintain outlet staff roster with proper shift planning.

- Train and upskill outlet teams (product knowledge, soft skills, hygiene).

- Conduct weekly team meetings and review performance.

1. Customer Experience

- Ensure customer satisfaction by monitoring the SOP being followed.

- Handle escalations and resolve customer issues within 24 hours.

1. Food Safety & Hygiene





- Ensure 100% compliance in FSSAI norms.

- Conduct weekly internal hygiene audits and close gaps.

- Coordinate with QA team on audit readiness and corrections.

1. Inventory & Cost Control

- Monitor consumption, wastage, and variance reports.

- Ensure timely indenting and GRN entry in the system.

- Track P&L; of both outlets and optimize expenses.

1. Reporting & Coordination

- Submit daily, weekly, and monthly reports to Area Manager/Operations Head.

- Update on staff issues, outlet requirements, and incidents.

- Coordinate with HR, Training, SCM, and Marketing teams.

📌 Cluster Manager (Gurugram)
🏢 sandhouse hospitality
📍 Gurugram