- To achieve collection targets of the area assigned, ensuring meeting PL Roll Back Targets/PSBL collection target, meeting the Target on Cost of Collections.
- Control delinquency and focus on Write-off.
- Ensuring documented feedback.
- Ensuring legal tools of 138/arbitration summons, warrants are executed along with legal team.
- Ensuring audit queries are complied with.
- Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
- Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.
- Ensuring background and reference check of agencies / DMAs being appointed.
- Constant evaluation of DMAs and agencies.
- Identify and manage training needs for the CEs.
- Support collection officers in legal / police issues.
- Ensuring Champion Champion collection is driven successfully in the field.
- Visit Random customers.
Required Qualifications and Experience
- Graduation with 3 to 5 years and MBA with 3 years of relevant experience.
- People Management skills.
- Demonstrated success achievement orientation.
- Excellent communication skills.
- Negotiation Skills
- Strong bias for action driving results in a high performance environment.
- Demonstrated ability to lead from the front.
- Excellent relationship skills.
- Affirmative in nature, solid leadership skills, clarity of thought and perseverance.
- Exceptionally high motivational levels and need to be a self-starter.