- Responsible for the operational & financial metrics of each center
- Responsible for people management and development of center team
- Drive collaboration with Centers to support profitability and operational activities in the center
- Take full and sole accountability for Projects P&L;, Mobilization, Training, placements, operations & Quality.
- On-board all College as per allotted cluster to the processes and policies of EduBridge, and ensure they are followed
- Grow and develop the business/Partnership
- Collaborate with the team during the business planning process
- Manage onboarded college and create development plans to support program delivery
- Encourage collaboration and resolve the conflicts between the team (if any)

Competencies

- Results-driven
- Have profound business acumen in managing centers / team and building relationships
- Competency in People Management
- Skills for business planning and business ownership
- Language skills: local language, Hindi and English
- P&L; of Centres
- Centre revenue collection (for EduBridge)




- Targets Vs Actuals o Mobilization = Target + Quality o Training = Attendance + throughput + CSM jump + Infra o Placements = % achievement + TAT + TAF + Counselling o Operations = adherence to CPS, SOPs and policies + ELITE + Invoices + branding guidelines & inventories
- Students feedback
- Reviewed every Month Reporting Manager

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Service Delivery Leader,

Industry Type: E-Learning / EdTech,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Service Delivery

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills operationsprogram deliverypeople managementbrandingbusiness planning

📌 Cluster Delivery Lead (Mumbai)
🏢 [email protected]
📍 Mumbai