WE’RE HIRING | SCLIENT SERVICING MANAGER_ Paid media

Location: Gurgaon

Experience: 4+ Years

Industry: Advertising / Digital Marketing / Integrated Marketing Agency

Employment Type: Full-Time

About the Role

We are looking for a dynamic and commercially driven Senior Client Servicing Manager to manage key client accounts, build strong client relationships, and oversee integrated marketing campaigns.

The ideal candidate should have experience working with advertising or digital marketing agencies, with a strong understanding of social media, paid media, and performance marketing. The candidate must be capable of managing client expectations, coordinating cross-functional teams, driving campaign execution, and ensuring account growth and profitability.

Key Responsibilities

1. Client Relationship & Account Management

- Manage key client accounts and serve as the primary point of contact.
- Build and maintain solid, long-term client relationships.
- Understand client requirements, business objectives, and marketing goals.
- Lead client meetings, presentations, status updates, and performance reviews.
- Identify opportunities for account growth, upselling, and revenue expansion.
- Handle client concerns and ensure high levels of satisfaction and retention.

2. Campaign Planning & Execution

- Oversee integrated marketing campaigns across social media, paid media, and performance marketing.
- Translate client briefs into actionable plans, timelines, and deliverables.
- Coordinate with creative, content, social media, media planning, and performance marketing teams.




- Ensure timely delivery and maintain high standards of quality.
- Monitor campaign progress and proactively resolve execution challenges.

3. Paid Media & Performance Marketing

- Collaborate with paid media and performance marketing teams to achieve client objectives.
- Understand media planning, budget allocation, audience targeting, lead generation, and conversions.
- Track key performance indicators such as CPL, CPA, ROAS, and conversion rates.
- Review campaign reports and identify opportunities for optimization.
- Communicate campaign performance, insights, and recommendations to clients.

4. Commercial & Account Management

- Understand project scope, estimate effort, allocate resources, and manage budgets.
- Monitor account profitability and maintain commercial discipline.
- Manage scope changes and ensure alignment on deliverables and expectations.
- Support organic account growth and identify opportunities to expand client engagements.

5. Team Coordination & Leadership

- Coordinate with internal teams to ensure smooth campaign execution.
- Manage priorities, deadlines, and resource allocation across projects.
- Maintain effective communication between clients and internal stakeholders.
- Encourage accountability, attention to detail,



and timely project closure.
- Contribute to improving agency processes and delivery standards.

Required Skills & Qualifications
- 4+ years of experience in client servicing or account management within an advertising, digital marketing, or integrated marketing agency.
- Strong understanding of social media, paid media, and performance marketing.
- Excellent client communication, presentation, and stakeholder-management skills.
- Solid commercial acumen and understanding of account profitability.
- Ability to manage multiple clients, projects, and deadlines simultaneously.
- Strong problem-solving, organizational, and project-management skills.
- High ownership, attention to detail, and a results-oriented mindset.
- Ability to work effectively with creative, content, social media, and performance marketing teams.

Preferred Category Experienc Experience working with any of the following categories will be an added advantage:
- Bath & Sanitaryware
- Building Products
- Consumer Durables
- B2B Technology
- Retail
- Lifestyle

Key Success Measures
- Client satisfaction and retention.
- Account growth and revenue expansion.
- Quality and timeliness of campaign delivery.
- Account profitability and commercial discipline.
- Strong client relationships and stakeholder coordination.
- Effective team collaboration and delivery management.
- Successful execution of integrated marketing campaigns.
- Continuous improvement of agency processes.

Interested candidates can share their updated CV at: [email protected]

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