We are looking for a Client Servicing Manager to handle end-to-end client coordination, ensuring smooth communication, timely project delivery, and high client satisfaction across commercial interior fit-out projects.
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Key Responsibilities
Client Relationship Management
Act as the single point of contact (SPOC) for clients
Understand client requirements and expectations
Build long-term relationships and ensure repeat business
Handle queries, issues, and escalations professionally
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Project Coordination
Coordinate with design, production, procurement, and site teams
Ensure projects are delivered on time and as per quality standards
Track progress and provide regular updates to clients
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Commercial & Documentation
Assist in preparing proposals, BOQs, and cost estimates
Ensure timely approvals, POs, and documentation
Coordinate billing and invoicing with accounts team
Monitor project budgets and control deviations
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Execution & Site Support
Visit sites as required for smooth execution
Ensure alignment between client expectations and actual delivery
Support snag closure and final project handover
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Business Development Support
Identify upselling and cross-selling opportunities
Support in client meetings and presentations
Assist in converting leads into projects
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Skills Required
Solid communication and negotiation skills
Good client handling and problem-solving ability
Understanding of commercial interior fit-outs
Project coordination and multitasking skills
Basic knowledge of MS Office (AutoCAD is a plus)
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Experience
10+ years in client servicing / project coordination
Experience in interior fit-outs / construction preferred
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Qualification
Bachelor’s in Interior Design / Architecture / Civil Engineering
MBA is an added advantage
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Key Performance Indicators (KPIs)
Client satisfaction and retention
On-time project delivery
Billing and collection efficiency
Repeat business from clients
Issue resolution and escalation handling
Pay: ₹11,000.00 - ₹40,000.00 per month
Work Location: In person
📌 Client Service Executive (Commercial Interior Fit Out) (Faridabad)
🏢 Fusion 3 Experiential Marketing
📍 Faridabad
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