Key Responsibilities

- Act as the primary strategic point of contact for high-value and enterprise clients.

- Manage the complete client lifecycle, including onboarding, adoption, retention, and expansion.

- Build and maintain long-term client relationships through consultative engagement.

- Identify and execute upselling and cross-selling opportunities within existing accounts.

- Collaborate with Product, Sales, Marketing, and Support teams to enhance customer experience.

- Monitor key account metrics such as renewals, retention, and client satisfaction.

- Handle escalations and resolve complex client concerns in a timely and strategic manner.

- Maintain accurate CRM records, pipeline tracking, segmentation, and reporting.

- Provide strategic insights to leadership based on client feedback and market demands.

- Mentor and guide junior team members in client management best practices.

- Ensure consistent and professional communication across email, phone, and virtual meetings.

Requirements

- Bachelor’s degree (Marketing, Business Administration, or related field preferred).





- 3 to 6 years of experience in Client Relationship Management / Account Management (experience in SaaS products preferred).

- Robust understanding of customer lifecycle management, renewals, and retention strategies.

- Experience handling international clients (Canada/US market preferred).

- Proficiency in CRM tools and customer success platforms.

- Experience in the real estate industry is an added advantage.

- Excellent written and verbal communication skills in English (Hindi is a plus).

- Strong negotiation, problem-solving, and stakeholder management skills.

Work Timing & Location

- Shift Timing: 07:00 PM to 04:00 AM IST (Canadian Shift)

- Location: InfoPark, Koratty, Thrissur, Kerala

Pay: ₹20,000.00 - ₹35,000.00 per month

Application Question(s)

- Are you willing to work night shifts?

- Do you have experience working with SaaS products?

Education

- Bachelor's (Preferred)

Experience

- Client Relation: 3 years (Preferred)

Language

- English (Preferred)

Work Location: In person

📌 Client Relations Manager (Thrissur)
🏢 Maple Tech Space
📍 Thrissur