Job Summary

We are looking for a customer-focused and skilled Client Relationship Executive to manage client interactions, understand interior design requirements, coordinate with design and execution teams, and ensure a smooth customer experience throughout the project lifecycle. The candidate will act as the primary point of contact for clients, maintain regular communication, support project coordination, and build long-term client relationships.

Key Responsibilities

- Handle client enquiries through calls, emails, social media, and walk-in meetings.

- Understand client requirements, preferences, budgets, and expectations for interior design projects.

- Schedule client consultations, site visits, and meetings with the design team.

- Coordinate with interior designers, sales executives, project managers, and execution teams.

- Explain design concepts, project timelines, material options, and service offerings to clients.

- Follow up on enquiries, proposals, quotations, and pending client decisions.

- Maintain regular communication with clients regarding project progress and updates.

- Coordinate design presentations, revisions, approvals, and material selections.

- Assist in preparing proposals, quotations, agreements, and client documentation.

- Address client questions, concerns, and complaints professionally.

- Ensure timely communication regarding project schedules, changes, and delivery timelines.

- Maintain client databases, lead trackers, follow-up records, and CRM reports.

- Support sales conversion and contribute to customer satisfaction and business growth.

- Coordinate with the accounts team regarding payment milestones and outstanding payments.





- Collect client feedback after project completion and identify opportunities for improvement.

- Build long-term relationships and encourage referrals and repeat business.

- Ensure a professional and customer-focused approach throughout the project lifecycle.

Requirements

- Graduate in any discipline; a degree or diploma in Interior Design, Business Administration, or Marketing is preferred.

- 1–3 years of experience in client servicing, customer relationship management, sales, or interior design.

- Experience in home interiors, modular kitchens, furniture, or real estate is an advantage.

- Strong verbal and written communication skills.

- Good understanding of client handling, follow-ups, and coordination.

- Basic knowledge of interior design materials, finishes, and project execution is preferred.

- Proficiency in MS Office, email, and CRM tools.

- Strong organizational, negotiation, and problem-solving skills.

- Ability to manage multiple clients and projects simultaneously.

- Professional attitude, patience, and a customer-oriented mindset.

Key Skills

- Client Relationship Management

- Customer Service and Client Handling

- Interior Design Coordination

- Lead Management and Follow-Ups

- Sales Coordination

- Client Communication

- Quotation and Proposal Coordination

- Project Coordination

- Complaint Resolution

- CRM Management

- MS Office Proficiency

- Negotiation Skills

- Problem-Solving Skills

- Organizational Skills

- Time Management

- Adaptability and Flexibility

- Professionalism

- Punctuality and Discipline

- Team Collaboration

- Work Ethics

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Client Relation Interior (Nashik)
🏢 QTONET PRIVATE
📍 Nashik