Client / Consumer Engagement Lead (Mumbai)

Client / Consumer Engagement Lead (Mumbai)

18 Oct
|
APAC Financial Services Private
|
Mumbai

18 Oct

APAC Financial Services Private

Mumbai

Role & responsibilities

- Drive customer engagement initiatives through various digital platforms, ensuring enhanced customer interaction and satisfaction.

- Conduct outbound customer calls for relationship building, product promotion, lead generation, and service-related interactions.

- Manage and operate customer engagement and communication platforms effectively to deliver targeted campaigns and customer journeys.

- Develop and execute customer communication plans through email, SMS, WhatsApp, mobile applications, and other digital channels

- Ensure timely resolution of customer queries and provide exceptional customer experience across all touchpoints.

📌 Client / Consumer Engagement Lead (Mumbai)
🏢 APAC Financial Services Private
📍 Mumbai

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