Role: Client Account Manager (ERP)

Role Type: Full Time

Location: Bangalore

Role Summary: We are seeking dynamic and motivated Client Account Managers (ERP) to handle client relationships, drive product adoption, and ensure smooth operations. You will act as a single point of contact (POC) for mygate clients, focusing on upselling, deployment, and account management to deliver an exceptional client experience. This role offers an exciting opportunity to work closely with clients and contribute to mygate’s rapid growth.

Roles & Responsibilities

1. Client Relationship Management: ○ Act as the single point of contact for mygate clients across the assigned city.

○ Build strong relationships with clients, ensuring they have a seamless experience with the platform.

○ Regularly share updates to keep clients informed about activities and initiatives.

2. Product Adoption: ○ Ensure high app download percentages in societies (apartments and villa communities) under your purview.

○ Provide product demos tailored to client needs to increase engagement and adoption.
1. Upselling & Revenue Growth:

○ Identify opportunities to upsell mygate’s ERP solutions to existing clients. ○ Present and pitch additional features and services to drive client satisfaction and revenue growth.
1. Deployment & Support:

○ Oversee and execute deployments for closed deals, ensuring a smooth transition for clients. ○ Address all client queries promptly and provide the required support to maintain high satisfaction levels. PUBLIC
1. Training & Coordination:





○ Schedule and conduct meetings and training sessions with staff, clients, and other stakeholders to maximize platform utilization. ○ Coordinate with internal teams, including managers and supervisors, to achieve client goals.
1. Operational Oversight:

○ Observe and analyze client operations, providing actionable insights and suggestions for improvement. ○ Maintain practical knowledge of tools like MS Office to support operational efficiency. Requirements:
1. Skills & Experience:

○ Strong communication skills in English, both written and verbal. ○ Prior experience in client-facing roles such as Sales, Key Account Management, or Customer Success.

○ Practical knowledge of MS Office is mandatory. Knowledge on Tally is a plus

○ Accounting knowledge, especially in managing society accounts, raising invoices, and handling expenses, is a plus.

1. Work Workplace:

○ Passion for working in a fast-growing startup and embracing a dynamic work culture. ○ Willingness to hustle and go beyond a traditional 9-to-5 job to meet client expectations. 3. Travel Requirements:

○ Willingness to travel locally to meet clients as and when necessary.

1. Preferred Experience:





○ Background in high-growth startups or experience in a similar industry is advantageous. ○ Familiarity with society operations (e.g., handling accounts for apartments or villa communities). PUBLIC About mygate: Sparked by the idea that technology can make security more effective, mygate began its journey in early 2016. The idea swelled into a product of many innovations that, in addition to a stronger security protocol, would solve many of everyday life’s nagging problems. Eight years in, we continue to hone our craft as pioneers of technology that enhances living experience.

Key highlights

● Large Market Opportunity

● High product demand

● Well-Funded start-up What’s in it for you? At mygate you can-

● Work in a setting that encourages collaboration and trust, enabling you to put your ideas into action.

● Be a member of an effective team where everyone's input counts.

mygate Values: Innovation || Speed || Excellence || Confidentiality || Client Obsession || Collaboration || Frugality

Disclaimer: mygate is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Client Account Manager ERP (Bengaluru)
🏢 Mygate
📍 Bengaluru