About the Role

We are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients, is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and ensuring a seamless customer experience. Additionally, you will support the sales and marketing teams with various administrative tasks.

Location: Remote (must have very good internet connectivity).

Key Responsibilities

- Deliver outstanding customer service to clients and subcontractors.
- Professionally handle inbound calls and resolve customer inquiries.
- Address and resolve client concerns promptly and effectively.
- Accurately record all communications in our database.
- Support new client onboarding and respond to general queries.
- Continuously update job knowledge by participating in training sessions.
- Achieve service objectives in line with established KPIs.
- Collaborate effectively with team members while working independently when needed.

Requirements
- Minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients.




- Strong customer service skills with the ability to handle customer interactions professionally.
- Excellent command of English, both verbal and written, with a clear and engaging phone manner.
- Strong problem-solving and negotiation skills, with the ability to persuade effectively.
- Detail-oriented, efficient, and highly organised.
- Ability to remain positive and composed during challenging interactions.
- Proficiency in Microsoft Office tools (Teams, Word, Excel, Outlook).
- Must have access to a reliable, high-speed fibre internet connection.
- Self-motivated with a willingness to learn and grow within the role.

Other Desirable Skills
- Knowledge of the public sector, healthcare, or VCFSE (Voluntary, Community, Faith, and Social Enterprise) sectors is a plus.

Desired Attributes
- Proactive, adaptable, and able to thrive in a rapid-paced environment.
- Strong communication skills to engage clients effectively.
- A "finisher" mentality, with a commitment to seeing tasks through to completion.

Note: Your employer in India will be ExtendedGT, but you will be dedicatedly supporting a UK-based company. If you are passionate about customer service and looking to advance your career in a dynamic, remote work environment, we encourage you to apply.

📌 Call Centre Executive - (UK based) (India)
🏢 Extended Teams by ExtendedGT
📍 India