We are looking for a detail-oriented Call Coordinator with strong MS Excel and MIS reporting skills to manage service calls, coordinate with customers and technicians, and prepare daily and monthly reports.
Key Responsibilities
- Receive, log, and track incoming service calls and customer requests.
- Coordinate with service engineers and technicians for scheduling and timely closure of service calls.
- Follow up on pending, open, and overdue service calls.
- Maintain service call records and update call status in Excel or the company’s CRM/ERP system.
- Prepare daily, weekly, and monthly MIS reports related to call status, pending calls, closure rates, and technician performance.
- Maintain accurate data and ensure timely submission of reports to management.
- Monitor service turnaround time (TAT) and escalate delays to the concerned team.
- Coordinate with customers regarding service schedules and updates.
- Maintain proper documentation of service requests, complaints, and resolutions.
Required Skills
- Good working knowledge of MS Excel, including:
- VLOOKUP/XLOOKUP
- Pivot Tables
- IF formulas and COUNTIF/SUMIF
- Filters, sorting, and conditional formatting
- MIS report preparation and data analysis
- Valuable communication and coordination skills.
- Strong follow-up, time-management, and problem-solving abilities.
- Accuracy in data entry and record maintenance.
- Knowledge of CRM/ERP software is an added advantage.
Qualification
- Graduate in any discipline.
- 1–3 years of experience in service coordination, call coordination, customer support, or MIS reporting preferred.
Key Performance Indicators (KPIs)
- Timely service call allocation and closure.
- Accuracy and timely submission of MIS reports.
- Reduction in pending and overdue service calls.
- Customer follow-up and response time.
- Data accuracy and completeness.
HR Contact:99448 97564
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits
- Health insurance
Work Location: In person
📌 Call Coordinator (Chennai)
🏢 ASCENT E-DIGIT SOLUTIONS
📍 Chennai
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