Roles &

Responsibilities :

- Handle inbound and outbound calls from patients and healthcare customers.

- Schedule, confirm, reschedule, and follow up on patient appointments.

- Provide information about healthcare services, consultations, diagnostic tests, and treatment procedures.

- Respond to patient queries professionally and resolve concerns promptly.

- Make follow-up calls to patients regarding appointments, reports, and feedback, as required.

- Coordinate with doctors, nurses, hospital staff, and other departments to address patient needs.

- Maintain accurate patient details, call records, and appointment information in the system.

- Explain service-related information clearly and politely without providing unauthorized medical advice.

- Follow company policies, standard operating procedures, and patient confidentiality guidelines.

- Achieve assigned call handling, customer satisfaction,



and performance targets.

Requirements and Qualifications

- Minimum qualification: Any graduate.

- Previous experience in a call centre, customer service, hospital, clinic, or healthcare BPO is preferred.

- Freshers with good communication skills may also apply.

- Good verbal communication skills in English and Kannada languages, as required.

- Basic computer knowledge and familiarity with MS Office or CRM software.

- Strong listening, problem-solving, and interpersonal skills.

- Ability to handle patients with patience, empathy, and skilled.

Pay: ₹30,000.00 - ₹33,000.00 per month

Benefits

- Health insurance

- Leave encashment

- Provident Fund

Work Location: In person

📌 Call Centre Executive - Healthcare (Bengaluru)
🏢 HCG Hospitals, KR Unit
📍 Bengaluru