Quality Analyst - Call Center - Bengaluru - J.P. Tech Park - JM - Responsible for monitoring and evaluating call center interactions to ensure quality standards.
- Analyze customer service calls to identify areas for improvement and compliance.
- Collaborate with call center teams to enhance service delivery and customer satisfaction.
- Maintain detailed records of quality assessments and provide feedback to agents.
- Support training initiatives by identifying skill gaps and recommending solutions.
- Ensure adherence to company policies and regulatory requirements in call handling.
- Work closely with management to implement quality improvement strategies.
- Utilize call monitoring tools and software for effective quality analysis.
- Contribute to the overall efficiency and effectiveness of the call center operations.
- Participate in regular meetings to discuss quality metrics and performance trends.
📌 Call Center Quality Analyst (Bengaluru)
🏢 Tata Capital Finance
📍 Bengaluru
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