Ablion IT Solutions Pvt. Ltd. is looking for Call Center Executive to join our energetic team and embark on a rewarding career journey

- As a Call Center Executive, you will be the first point of contact for customers seeking assistance or information regarding products or services

- Your duties will include answering incoming calls, responding to customer inquiries, resolving complaints, and providing accurate information about products and services

- Additionally, you will be responsible for making outbound calls to follow up on customer inquiries, conduct surveys, and promote special offers or services

Key Responsibilities

- Answering incoming calls promptly and professionally

- Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner

- Using scripted responses and guidelines to handle common customer issues effectively





- Escalating complex or unresolved issues to the appropriate department or supervisor

- Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services

- Maintaining accurate records of customer interactions and transactions using the company's CRM system

- Meeting or exceeding performance targets, including call handling time, customer satisfaction, and sales targets

- Staying up-to-date with product knowledge and company policies to provide accurate information to customers

- Collaborating with team members and other departments to improve overall customer satisfaction and service quality

- Adhering to all company policies, procedures, and compliance regulations

📌 Call Center Executive (Burdwan)
🏢 Ablion It Solution
📍 Burdwan