# Job Opportunity Business Development Manager – Retail

Company: TranceForm

Department: Sanitaryware / Tiles

Position: Business Development Manager – Retail

Location: Hyderabad, Telangana

Experience: 2 Years

Relevant Industry Experience: Minimum 2+ Years

Qualification: ANY Degree– Sales & Marketing

Employment Type: Full-Time | Permanent

Salary: 5.40LPA to 6 LPA+ Performance-Based Incentives

Reporting To: Directors / Managing Director

## About TranceForm

TranceForm is looking for an experienced and result-oriented Business Development Manager – Retail to drive sales growth and strengthen the company's presence in the Sanitaryware, Tiles, and Home Improvement segment.

The role involves managing high-value customers, generating new business, developing strong relationships with architects, interior designers, builders, and project stakeholders, and driving customers to the showroom.

The ideal candidate should have strong experience in retail/showroom sales, business development, customer acquisition, relationship management, negotiation, and sales closure, preferably within the sanitaryware, tiles, bathware, building materials, or home improvement industry.

## Key Responsibilities

### Retail Sales & Customer Engagement

- Manage customer interactions on the showroom floor and understand their requirements.
- Provide skilled product presentations and recommend suitable products.
- Explain product features, specifications, applications, pricing, and benefits.
- Prepare and present quotations based on customer requirements.
- Conduct effective follow-ups and convert enquiries into confirmed orders.
- Build long-term relationships with high-value customers.
- Ensure excellent customer experience and satisfaction throughout the sales process.

### Business Development & Revenue Growth
- Develop and execute business development strategies to achieve sales targets.
- Identify new business opportunities and expand the customer base.
- Generate leads through architects, interior designers, builders, contractors, referrals, existing customers, and market networking.
- Drive revenue growth across Sanitaryware and Tiles categories.
- Develop new customer accounts and increase repeat business.
- Identify upselling and cross-selling opportunities.
- Maintain a strong sales pipeline and ensure timely conversion of opportunities.

### Architect, Interior Designer & Builder Relations
- Develop and maintain strong relationships with architects and interior designers.
- Identify upcoming residential and commercial projects.




- Encourage architects and designers to visit the showroom and experience the products.
- Build relationships with builders, contractors, developers, and other project stakeholders.
- Promote TranceForm products for suitable projects.
- Generate qualified project leads through professional networking.
- Strengthen the company's brand presence within the architect and design community.

### Sales Process & Commercial Management
- Prepare quotations, proposals, and product presentations.
- Understand pricing, discounts, margins, and commercial terms.
- Negotiate with customers within approved company guidelines.
- Coordinate with management for special pricing and discount approvals.
- Drive the sales cycle from enquiry quotation negotiation order payment delivery.
- Follow up on customer payments and outstanding dues.
- Ensure accurate commitments are made to customers to avoid complaints.

### Order & After-Sales Coordination
- Coordinate with Accounts, Purchase, Warehouse, Logistics, and Service teams.
- Ensure timely material indenting and inventory availability.
- Coordinate dispatch and delivery schedules.
- Follow up with customers after dispatch and delivery.
- Handle customer queries and coordinate with service teams for resolution.
- Ensure a smooth post-sales experience and maintain customer satisfaction.
- Support repeat business and referrals through strong after-sales relationship management.

### Market Development & Reporting
- Conduct regular market visits and customer meetings.
- Research consumer needs, market trends, competitor activities, and upcoming projects.
- Identify opportunities for market expansion.
- Maintain accurate customer and project information in CRM/software.
- Prepare regular sales, pipeline, customer, and market reports for management.
- Provide market feedback and recommendations to the Directors / Managing Director.

### Cross-Functional Coordination
- Work closely with Accounts, Logistics, Purchase, Warehouse, Sales, and Service/Installation teams.
- Ensure smooth coordination from enquiry through delivery and after-sales service.
- Resolve customer and operational issues quickly and professionally.




- Support management in achieving overall business objectives.

## Required Skills & Competencies
- Strong Business Development and Retail Sales experience.
- Excellent customer relationship management skills.
- Strong network among architects, interior designers, builders, and contractors.
- Excellent communication and presentation skills.
- Strong negotiation and sales closure abilities.
- Proven lead-generation and customer-acquisition skills.
- Good knowledge of sanitaryware, tiles, bathware, or building materials.
- Strong commercial awareness and understanding of pricing and discounts.
- Excellent follow-up and coordination skills.
- Strong problem-solving and decision-making ability.
- Good knowledge of MS Office and CRM/software tools.
- Target-oriented, proactive, and self-motivated.
- Willingness to conduct customer and market visits.

Candidates with additional qualifications in Business Administration, Marketing, or related fields will be an advantage.

## Experience Requirements

- Total Experience: 2+ Years
- Relevant Industry Experience: Minimum 2+ Years

Candidates should have significant experience in one or more of the following:
- Sanitaryware
- Tiles
- Bathware
- Bathroom Fittings
- Building Materials
- Home Improvement
- Interior Products
- Construction Materials

Experience in retail/showroom sales combined with business development and relationship management will be highly preferred.

## Key Performance Indicators (KPIs)

Performance will be measured on:

- Monthly, quarterly, and annual sales target achievement.
- Revenue growth.
- New customer acquisition.
- Lead generation and conversion.
- Architect and interior designer relationship development.
- Builder/project lead generation.
- Average order value.
- Sales pipeline growth.
- Customer retention and repeat business.
- Collection and outstanding payment management.
- Customer satisfaction.
- After-sales service coordination.

## Ideal Candidate Profile The ideal candidate should be a senior Business Development / Retail Sales professional with 7+ years of experience, including at least 5 years in Sanitaryware, Tiles, Building Materials, Home Improvement, or related industries.

The candidate must be confident in customer handling, showroom sales, business development, negotiation, sales closure, and relationship management.

A strong network among architects, interior designers, builders, and contractors will be a major advantage.

## Compensation

5.4 LPA TO 6LPA+ Performance-Based Incentives

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