JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Aim: To be responsible for the guest's first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage the front office in accordance with company policies, procedures, and processes. Achievement of defined key performance indicators and service level agreement targets.

Competencies

- Excellent communication skills.
- Strong customer service drive.
- Outstanding problem-solving skills.
- Able to work flexible hours.
- Quick learner and ability to motivate self.
- Proven working experience as a guest relation Executive.
- Confidently able to present to clients.
- Hands-on experience in using visitor management software and MS office.
- Robust team player within a customer service team environment.

ResponsibilitiesKey Operations Delivery

- Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
- Site personnel are notified of guest's arrival immediately and follow-up calls made where guests are not picked up coordinating with the host/sponsor.
- Issue visitor badges/temporary card/service badge/new joiners ID & access card.



Follow up for the return of respective ID/access cards with respective stakeholders.
- Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
- Ensure Accenture specific processes/manuals are followed.
- Visitor admission is properly authorized.
- Maintain visitor log book and book taxis if required.
- Assist with special needs for visitors with disabilities.
- Ensure basic cleanliness of lobby, lifts, and public areas.
- Ensure the laptop details are scanned and check for Govt. IDs.
- Handle client/visitors/sponsors complaints/feedback and other related problems and communicate to the next level or as per escalation matrix.
- Coordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
- Client safety and security protocols are followed.
- Daily reconciliation & shredding of daily badges.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.

Location: On-site - Pune, MH

Scheduled Weekly Hours: 48

If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI)



to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process.

We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Locations: On-site

📌 Building Operations, Facilities Services (India)
🏢 JLL
📍 India