- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:
- We are seeking a dynamic and experienced professional to lead and manage the branch's sales and customer relationship functions at AU Small Finance Bank Limited. This role demands a strategic thinker with a deep understanding of the financial services industry, capable of driving business growth, enhancing customer satisfaction, and ensuring compliance with regulatory standards. The ideal candidate will be responsible for overseeing branch operations, developing and executing sales strategies, and building strong relationships with clients to achieve the bank's business objectives.
Responsibilities
- Lead and manage the branch sales team to achieve targeted business growth and revenue objectives.
- Develop and implement effective sales strategies tailored to the local market and customer segments.
- Build and maintain strong relationships with key clients, understanding their financial needs and providing customized solutions.
- Ensure compliance with all regulatory requirements and internal policies to mitigate risks and maintain operational integrity.
- Monitor branch performance metrics and prepare regular reports for senior management to inform decision-making.
- Collaborate with cross-functional teams including credit, operations, and marketing to enhance customer experience and streamline processes.
- Identify recent business opportunities and market trends to expand the branch’s customer base and product offerings.
- Coach, mentor, and develop branch staff to enhance their skills and performance, fostering a high-performance culture.
- Resolve escalated customer issues promptly and effectively to maintain high levels of customer satisfaction.
- Manage branch budgeting, resource allocation, and cost control to optimize profitability.
Skill
- Financial Sales Strategy
- Client Relationship Management
- Regulatory Compliance
- Team Leadership and Development
- Business Development
- Risk Management
- Performance Analysis and Reporting
- Customer Service Excellence
- Branch Operations Management
- Market Analysis
Preferred Qualifications
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 7-10 years of experience in sales and relationship management within the financial services sector, with at least 3 years in a leadership role.