1. Job Summary

The Branch Manager is responsible for managing the day-to-day operations of the hair and skin care clinic, achieving branch targets, improving patient satisfaction, coordinating staff activities, and ensuring smooth clinic operations. The role involves managing appointments, monitoring revenue and performance, improving patient footfall, and implementing strategies to increase business growth.

1. Key ResponsibilitiesA.

Branch Operations

Management

- Manage the daily operations of the clinic and ensure smooth functioning.

- Ensure the clinic maintains proper cleanliness, hygiene, and professional standards.

- Monitor staff attendance, punctuality, discipline, and productivity.

- Ensure treatment rooms, equipment, and supplies are ready for daily operations.

- Coordinate with doctors, nurses, telecallers, receptionists, and other staff members.

B.

Business

Development and Revenue Growth

- Achieve monthly branch revenue and business targets.

- Develop strategies to increase patient footfall, consultations, and treatment conversions.

- Monitor daily, weekly, and monthly sales performance.

- Identify opportunities to improve clinic visibility and local marketing.

- Focus on generating leads through local promotions, social media, referrals, posters, and banners.

- Build relationships with existing and potential patients to encourage repeat visits.

C. Lead and Appointment Management

- Monitor incoming leads and ensure timely follow-up by telecallers.

- Track appointment bookings, confirmations, walk-ins, cancellations, and no-shows.

- Ensure proper follow-up with patients who have enquired about hair and skin treatments.

- Coordinate doctor availability with appointment schedules.

- Review lead conversion rates and take corrective action when targets are not achieved.

D.

Staff

Management

- Assign responsibilities and monitor individual staff performance.





- Conduct regular team meetings to review targets and operational issues.

- Train and motivate staff to improve productivity and patient service.

- Identify performance gaps and implement improvement plans.

- Escalate staffing requirements and operational concerns to management.

E.

Patient

Experience and Service Quality

- Ensure patients receive professional, courteous, and timely service.

- Handle patient complaints and resolve concerns promptly.

- Monitor patient feedback, online reviews, and satisfaction levels.

- Ensure clear communication regarding appointments, consultations, treatments, and follow-ups.

- Maintain patient confidentiality and skilled standards.

F. Marketing and Online Reputation

- Coordinate local marketing activities to increase branch visibility.

- Monitor the branch's social media presence and online reviews.

- Encourage genuine patient feedback in accordance with clinic policies.

- Work with the marketing team to improve lead quality and campaign performance.

- Track the effectiveness of promotional activities and report results.

G. Reporting and Documentation

- Prepare daily, weekly, and monthly branch performance reports.

- Track revenue, expenses, lead generation, appointments, walk-ins, and conversions.

- Maintain accurate operational and administrative records.

- Monitor inventory and coordinate timely replenishment of clinical supplies.

- Submit regular updates and performance reports to management.

H. Compliance and Safety

- Ensure compliance with applicable healthcare regulations and clinic policies.





- Maintain appropriate hygiene, infection control, and biomedical waste management practices.

- Ensure clinical services are delivered by qualified and authorized professionals.

- Protect patient information and maintain confidentiality.

1. Qualifications and Experience

- Bachelor's degree in Business Administration, Healthcare Management, or a related field preferred.

- Previous experience in clinic management, healthcare operations, sales, or customer service.

- Experience in a dermatology, cosmetology, hair transplant, or hair and skin care clinic is an advantage.

- Strong leadership, communication, and team management skills.

- Knowledge of sales targets, lead management, and business development.

- Basic computer skills and proficiency in Excel and reporting tools.

1. Key Performance Indicators (KPIs)

- Monthly revenue and target achievement.

- Number of qualified leads generated.

- Appointment booking and confirmation rates.

- Patient walk-in and consultation numbers.

- Lead-to-consultation and consultation-to-treatment conversion rates.

- Patient satisfaction and feedback.

- Online review management and branch reputation.

- Staff productivity and attendance.

- Operational efficiency and inventory management.

1. Required Skills and Qualities

- Leadership and decision-making.

- Business development and target orientation.

- Problem-solving and conflict resolution.

- Strong communication and interpersonal skills.

- Planning, organization, and time management.

- Customer relationship management.

- Ability to motivate staff and improve branch performance.

Location :Chennai (Medavakkam)

Contact person:(phone hidden)

Looking for Immediate Joiner

Pay: ₹14,000.00 - ₹49,000.00 per month

Benefits

- Cell phone reimbursement

- Internet reimbursement

Work Location: In person

📌 Branch Manager (Medavakkam)
🏢 Renew Plus hair and Skin Clinic
📍 Medavakkam