osition: Branch Manager – Diagnostic Center

Department: Operations

Industry: Healthcare / Diagnostic Services

Employment Type: Full-Time

Location: As per company requirements

Reporting To: Regional Manager / Head – Operations

About the Role

We are seeking a dynamic, customer-focused, and result-oriented Branch Manager to oversee the overall operations and business performance of our Diagnostic Center. The ideal candidate will be responsible for ensuring operational efficiency, delivering an excellent patient experience, managing staff, achieving revenue targets, maintaining quality standards, and ensuring compliance with company policies and applicable healthcare regulations.

The candidate should possess strong leadership, business development, team management, and problem-solving skills, along with the ability to drive branch growth while maintaining high standards of patient care and service quality.

Key Responsibilities1. Branch Operations Management

- Manage and oversee the day-to-day operations of the diagnostic center to ensure smooth and efficient functioning.
- Coordinate diagnostic services, including Pathology, MRI, CT Scan, X-ray, Ultrasound, and other available services.
- Monitor patient registration, appointment scheduling, billing, sample collection, and timely report delivery.
- Ensure optimal utilization of resources, equipment, infrastructure, and facilities.
- Identify operational gaps and implement corrective actions to improve productivity and efficiency.

1. Team Leadership and Staff Management

- Supervise and coordinate the activities of receptionists, technicians, phlebotomists, attendants, and other branch personnel.
- Ensure staff attendance, punctuality, discipline, productivity, and adherence to assigned responsibilities.
- Prepare duty rosters and ensure adequate manpower availability across shifts.
- Conduct regular team meetings, communicate performance expectations, and support employee training.
- Resolve staff-related issues and promote a professional, accountable, and collaborative work environment.

1. Revenue Generation and Business Development

- Achieve monthly revenue, patient footfall, and business growth targets assigned to the branch.
- Monitor daily revenue, test volumes, patient footfall, service utilization, and other key performance indicators (KPIs).
- Develop strategies to increase patient footfall, improve service utilization, and strengthen branch profitability.
- Coordinate with the Marketing and Business Development teams to build relationships with doctors, hospitals, clinics, and corporate clients, as permitted by company policy.




- Monitor billing accuracy, outstanding payments, and potential revenue leakage.
- Identify recent business opportunities and recommend initiatives to improve the branch's market presence.

1. Patient Experience and Customer Service

- Ensure a professional, courteous, and patient-friendly experience at every stage of the diagnostic journey.
- Address patient complaints, feedback, and service-related concerns promptly and effectively.
- Ensure timely appointments, sample collection, diagnostic services, and report delivery.
- Monitor patient satisfaction and implement measures to improve service quality.
- Maintain transparent communication with patients regarding service procedures, timelines, and applicable charges.

1. Quality Assurance, Safety and Compliance

- Ensure adherence to company SOPs, quality standards, safety protocols, and applicable healthcare regulations.
- Maintain accurate patient records, registers, documentation, and operational reports.
- Ensure patient confidentiality, data privacy, and accurate information management in diagnostic software.
- Monitor cleanliness, hygiene, infection prevention, and biomedical waste management practices.
- Coordinate equipment servicing, calibration, preventive maintenance, and timely resolution of technical issues with the concerned teams.
- Support internal audits, quality inspections, and corrective and preventive actions, as required.

1. Financial and Administrative Management

- Monitor daily collections, billing, expenses, cash handling, and financial transactions in accordance with company policies.
- Coordinate with the Finance team for reconciliations, outstanding payments, and financial reporting.
- Ensure proper control of consumables, inventory, stationery, and other operational supplies.
- Minimize operational wastage and recommend cost-control measures without compromising service quality.
- Maintain accurate administrative records and ensure timely submission of required reports.

1. Reporting and Interdepartmental Coordination

- Prepare and submit daily, weekly, and monthly reports covering revenue, patient footfall, test volumes, collections, and operational performance.
- Coordinate with Head Office and the Operations, HR, Finance, Marketing,



and Technical Support teams.
- Report equipment breakdowns, manpower shortages, patient service issues, and other operational challenges promptly.
- Implement management directives and ensure timely execution of assigned tasks.
- Track branch performance against established targets and recommend improvement plans.

Required Qualifications and Experience
- Graduate in any discipline; a degree or diploma in Healthcare Management, Hospital Administration, or Business Administration will be preferred.
- Prior experience in diagnostic centers, hospitals, healthcare operations, or customer service management is preferred.
- Experience in branch operations, team handling, revenue management, and business development will be an added advantage.
- Working knowledge of MS Office, particularly MS Excel, and diagnostic center management software.
- Familiarity with healthcare quality standards, patient service processes, and applicable regulatory requirements is desirable.

Key Skills and Competencies
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and customer service abilities.
- Business development, revenue generation, and target achievement orientation.
- Strong analytical, reporting, and problem-solving skills.
- Effective planning, coordination, and time management.
- Ability to manage multiple priorities and resolve operational challenges.
- High standards of integrity, accountability, professionalism, and patient confidentiality.

Key Performance Indicators (KPIs) Performance will be evaluated against agreed branch-level targets, including:
- Monthly revenue and business growth.
- Patient footfall and diagnostic service utilization.
- Patient satisfaction and complaint resolution.
- Operational efficiency and turnaround time for reports.
- Billing accuracy, collections, and control of revenue leakage.
- Staff productivity, attendance, and retention.
- Compliance with quality, safety, and operational standards.

Ideal Candidate Profile The ideal candidate will be a proactive and commercially aware professional who can independently manage diagnostic center operations, lead a team effectively, build strong patient relationships, and drive sustainable business growth while maintaining service quality, operational discipline, and regulatory compliance. Interested candidates with relevant experience in healthcare or diagnostic center operations are encouraged to apply.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Branch Manager Ayodhya, Uttar Pradesh
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