Job Summary

We are looking for confident and customer-focused BPO Executives to join our international process team. The candidate will handle customer queries, provide support to international clients, resolve issues, and ensure a high standard of customer satisfaction through professional communication.

Key Responsibilities

- Handle inbound and outbound calls with international customers.

- Respond to customer queries through calls, emails, and chat, depending on the process.

- Provide accurate information about products, services, and company policies.

- Resolve customer complaints and escalate complex issues when required.

- Maintain qualified communication and deliver excellent customer service.

- Record customer interactions, feedback, and issue resolutions in the CRM system.

- Meet daily, weekly, and monthly performance targets.

- Follow company policies, quality standards, and process guidelines.

- Maintain customer confidentiality and protect sensitive information.

- Coordinate with internal teams to resolve customer concerns.

- Achieve key performance indicators (KPIs), including quality, productivity, and customer satisfaction.

- Adapt to process updates, training sessions, and new procedures.

Required Qualifications and Skills

- Minimum 12th pass; graduation is preferred.

- 0–3 years of experience in BPO,



customer service, or international calling.

- Freshers with excellent English communication skills may apply.

- Strong spoken English, pronunciation, and listening skills.

- Good interpersonal and problem-solving abilities.

- Basic computer knowledge and typing skills.

- Familiarity with CRM tools is an advantage.

- Ability to work night shifts or rotational shifts.

- Customer-focused attitude with a professional approach.

Preferred Candidate Profile

- Experience in an international BPO, call centre, or customer support process is preferred.

- Comfortable communicating with customers from different countries.

- Able to work under pressure and manage multiple customer interactions.

- Flexible to work in rotational shifts, weekends, and holidays when required.

- Target-oriented, disciplined, and willing to learn.

Key Skills

- International Customer Service

- Excellent English Communication

- Inbound and Outbound Calling

- Customer Relationship Management

- Problem-Solving

- Active Listening

- CRM and Computer Skills

- Time Management

- Team Collaboration

- Adaptability and Flexibility

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 BPO executive international (Nashik)
🏢 QTONET PRIVATE
📍 Nashik