Position: Customer Support Executive (Voice & Chat)
Process: US Blended Banking
Location: Noida, Sector 60
Work Mode: Work from Office
Eligibility Criteria
- Minimum 6 months of experience in an International BPO is mandatory.
- Valuable verbal and written communication skills.
- Ability to handle customer queries professionally over voice calls and chat.
Process Details
- 70% Voice | 30% Chat
- Shift: 24/7 rotational shifts
- Working Days: 5 days a week
- Weekly Offs: Rotational
- Cab Facility: Not available
Salary Package
- CTC: 51,350 per month
- In-Hand Salary: 38,400 per month
Key Responsibilities
- Handle customer queries related to banking services through voice calls and chat.
- Provide accurate information and resolve customer concerns efficiently.
- Maintain high customer satisfaction (CSAT) and adhere to quality standards.
- Meet assigned KPIs, including Average Handling Time (AHT), productivity, and quality targets.
- Follow company policies, banking procedures, and data confidentiality guidelines.
- Escalate complex customer issues to the appropriate department when necessary.
Interested candidates can apply now! Note: Candidates must have at least 6 months of International BPO experience to be eligible for this position.
If interested share your resume to HR Kanchan Pandey - (phone hidden)
📌 Banking Process || US Blended Process (Noida)
🏢 iEnergizer
📍 Noida
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