Hiring customer-focused professionals for a Banking Chat & Voice Support process in Gurgaon. Candidates with prior customer service experience and strong communication skills are encouraged to apply.
The selected candidates will handle banking-related customer queries, provide accurate information, resolve service requests, and ensure a positive customer experience across voice and chat channels.
Role & responsibilities
- Handle customer queries related to banking products and services through voice calls and chat.
- Assist customers with account-related queries, transaction information, service requests, and general banking support.
- Provide accurate information while following banking policies, standard operating procedures, and compliance guidelines.
- Resolve customer concerns efficiently and escalate complex issues to the appropriate team.
- Maintain professional communication and deliver a high standard of customer service.
- Ensure customer confidentiality and follow data security protocols.
- Maintain service quality, productivity, and customer satisfaction targets.
- Document customer interactions accurately in the system.
Preferred candidate profile
- Undergraduate or Graduate candidates can apply.
- Minimum 1 year of experience in customer service, customer support, BPO, or a related process.
- Excellent verbal and written communication skills.
- Comfortable handling both chat and voice interactions.
- Basic computer knowledge and the ability to navigate multiple systems.
- Customer-oriented attitude with good problem-solving skills.
- Willingness to work rotational shifts, including night shifts, and rotational week offs.
- Candidates with prior banking or financial services experience will be preferred.
Compensation & Advantages
- CTC: Up to 5.80 LPA.
- Monthly take-home: Up to 39,000, depending on the salary structure (30% hike on last drawn).
- Variable incentives: Up to 3,500, subject to performance and applicable criteria.
- Working days: 5 days a week.
- Week offs: Rotational.
- Night transportation: Cab facility or 4,000 allowance, as per company policy.
- Opportunity to work in the banking customer service domain.
- Competitive salary package with performance-based incentives.
- Exposure to voice and digital customer support channels.
- Career growth opportunities in banking operations and customer experience.
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