About the Job

Candidate should be eager to understand how customer support contributes to business growth.

Key Learning Responsibilities

- Observe and understand customer interactions across calls, emails, chats, WhatsApp, and social media.

- Following up with customers regarding their enquiries and concerns.

- Understand customer pain points and identify recurring feedback, trends, and customer insights.

- Updating CRM records and maintaining accurate customer information.

- Build product knowledge to better understand customer queries and expectations.

- Support documentation, reporting, and other day-to-day customer support operations.

Who Should Apply

- Strong verbal and written communication skills in English & Tamil (Hindi or Malayalam is a plus).

- Passionate about learning customer support and customer experience.





- Curious to understand customer behavior and business operations.

- Valuable listening, observation, and interpersonal skills.

- Basic computer knowledge (MS Excel, Email, Google Workspace, and Chat Tools).

- Positive attitude, willingness to learn, and eagerness to grow.

- Responsible, proactive, and customer-focused.

Internship Outcome

- This job offers a practical learning experience for fresh graduates looking to build a career in Customer Support, Customer Experience, Customer Success, Business Operations, with daily learning, mentorship, and hands-on exposure to real customer interactions.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Back Office Customer Support executive (Chennai)
🏢 360 Abroad
📍 Chennai