Qualifications:

- BE / B.Tech / M.Tech / MSc / MCA or equivalent.

- Microsoft certification on the latest certification track.

- ITIL Certified.

Experience

- 7–10 years of experience in Microsoft Wintel / Windows Server administration.

- Strong L3-level infrastructure support and troubleshooting experience.

- Strong scripting and automation experience.

- Experience supporting enterprise-class data center environments.

- Hands-on experience with physical and virtual server infrastructure.

Key Responsibilities:

- Provide L3 support for Microsoft Windows and enterprise infrastructure environments.

- Install, configure, administer, troubleshoot, and optimize Windows Server environments.

- Manage and troubleshoot Hyper-V, Active Directory, DHCP, DNS, SQL Server, and related infrastructure services.

- Troubleshoot complex issues across on-premises, physical, virtual, Azure, and VMware environments.

- Perform new server deployments and understand dependencies between infrastructure services.

- Troubleshoot Windows production issues including server crashes, no-boot conditions, memory leaks, sluggish or unresponsive servers.

- Perform Windows performance troubleshooting using CMD, Sysinternals, memory dumps, registry analysis, and other troubleshooting tools.

- Troubleshoot Windows components including BIOS, CPU, memory, DNS, and DHCP.

- Analyze and configure Windows memory dumps and troubleshoot User Mode and Kernel Mode issues.

- Design and implement Microsoft Azure infrastructure solutions.

- Work with Azure IaaS, PaaS, and SaaS services, including security and compliance features.

- Troubleshoot Windows workloads on Azure and AWS platforms.

- Manage VMware ESXi, vCenter, vSAN, Site Recovery Manager, vMSC, and Microsoft Hyper-V.

- Support physical server installation and enterprise data center infrastructure.

- Troubleshoot TCP/IP, DNS, DHCP, Active Directory,



and Group Policy issues.

- Manage backup, storage, antivirus, patch management, compliance, and vulnerability assessment activities.

- Automate infrastructure tasks using PowerShell and Python.

- Work with configuration management tools such as Ansible and Puppet.

- Support source control and CI/CD processes.

- Analyze client requirements, recommend infrastructure solutions, and support migrations with minimum downtime and no data loss.

- Provide remote infrastructure support through VPN, SSH, command-line tools, and shell commands.

- Travel to customer locations when required for infrastructure setup, deployments, and technical discussions.

- Maintain Disaster Recovery and other infrastructure procedures and documentation.

- Maintain accurate CMDB information.

- Collaborate with internal teams, software vendors, technical teams, and customers to improve infrastructure solutions.

ITIL & Service Management:

- Manage Incident, Problem, Change, and Escalation Management activities.

- Resolve single-technology and cross-technology incidents independently.

- Lead complex technical incidents and escalations.

- Perform root cause and trend analysis.

- Prepare, review, implement, test, and roll back change plans.

- Perform risk and impact analysis for infrastructure changes.

- Participate in Change Advisory Board activities when required.

- Apply security patches according to policy and monitor patch compliance.





- Assess patch compatibility across customer environments.

Required Skills & Competencies:

- Expert-level Windows Server administration and troubleshooting.

- Strong Windows performance troubleshooting, including crashes, no-boot issues, memory leaks, sluggish systems, and unresponsive servers.

- Strong knowledge of Windows architecture, Registry, BIOS, CPU, memory, DNS, DHCP, User Mode, and Kernel Mode.

- Hands-on experience with VMware ESXi, vCenter, vSAN, SRM, vMSC, and Microsoft Hyper-V.

- Strong Microsoft Azure experience with IaaS, PaaS, SaaS, security, and compliance.

- Working knowledge of AWS infrastructure.

- Strong knowledge of TCP/IP, DNS, DHCP, Active Directory, and Group Policy.

- Strong PowerShell and Python scripting skills.

- Experience with Ansible, Puppet, CI/CD, and source control systems.

- Knowledge of backup, storage, antivirus, patch management, compliance, and vulnerability assessment.

- Experience with enterprise data center and physical server infrastructure.

- MS SQL Server knowledge; MySQL is an added advantage.

- Strong understanding of ITIL processes.

- Ability to handle high-volume, complex, and multi-technology incidents.

- Strong analytical, troubleshooting, research, and problem-solving skills.

- Solid customer-facing, communication, teamwork, and leadership skills.

- Ability to guide and support L1/L2 engineers and mentor team members.

- Ability to work effectively with customers, vendors, and cross-functional teams.

- Strong confidentiality and security awareness when handling customer credentials, keys, and infrastructure information.

Interested in this role? Apply through this page or email your CV to [email protected]. Know someone who would be a good fit? Share this job with them.

Pay: ₹100,000.00 - ₹130,000.00 per month

Work Location: In person

📌 Azure Local Engineer (Bengaluru)
🏢 eXpertalent
📍 Bengaluru