The Advantages Support Specialist Associate/Sr. Associate - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Key Responsibilities

- Process complex benefit administration activities with minimal supervision

- Review claim documentation and determine appropriate next steps

- Contact providers and other stakeholders to obtain required information

- Manage follow-up activities and resolve outstanding requests

- Ensure compliance with quality, productivity, and service-level standards

- Identify and resolve processing exceptions

- Maintain accurate and complete documentation

- Support multiple product lines and workflows

- Assist with training, coaching,



and knowledge sharing

- Escalate issues or exceptions to leadership when needed

- Recommend process improvements and efficiency opportunities

Required Skills

- Minimum 6 Months 2+ years of experience in Health Insurance, Life Insurance, Disability Benefits, Leave Administration, Claims Processing, Healthcare Operations, or related domains.

- Strong attention to detail and analytical skills

- Eective verbal and written communication skills

- Ability to interpret procedures and apply judgments within guidelines

- Strong organizational and time-management skills

- Prociency in multiple systems and applications

- Ability to work independently and manage competing priorities

📌 Associate (Kochi)
🏢 Sutherland
📍 Kochi