- Handling personalized service requests of Affluent customers.
- Generation of timely business MIS. Ensuring strict adherence to regulatory and internal approved prescribed requirements for Affluent customer segment.
- Coordination with CPC/RPC/Investment desks for account opening of Affluent customers.
- Managing complaints of Affluent customers and ensuring their resolution within TAT
- Meeting Affluent Key customers in person for Customer Profiling and Service Hook activations
Job Requirement
- Excellent written and oral communication skills· Developing and maintaining banking relationships with a select group of high net worth customers· Excellent communication skills with customer service orientation· Courteous and polite· Valuable Knowledge of Microsoft Excel· Understanding of banking norms and processes.