NxtWave is a fast-growing Hyderabad-based EdTech company founded by IIT alumni. It helps students build industry-ready tech skills and land jobs at top companies, teaching in English and regional languages. Its programs include CCBP 4.0 Academy and NxtWave Institute of Advanced Technologies (NIAT). Backed by leading investors, NxtWave is building AI-first systems across learning, sales, and hiring.

About the Role

Own NxtWave's AI calling, operations flows, and CRM end to end. You'll run the voice agents, streamline how teams work, and keep the CRM accurate and insight-ready, working with Sales, TA, Ops, and Tech teams.

Key Responsibilities

AI Calling

- Own the AI Calling Product: Take full ownership of the AI calling platform we provide. Set up, configure, and manage voice agents across use cases and Indian languages.
- AI Calling Prompting: Write, test, and refine voice agent prompts: persona, tone, call objectives, objection handling, guardrails, and multilingual flows. Version and A/B test prompts to lift connect and conversion.
- Agent Performance: Review recordings and transcripts to find drop-offs and fix agent behaviour.
- Vendor & Cost: Coordinate with voice AI vendors on issues, feature requests, SLAs, and billing. Track usage and reduce cost per call.

Operations

- Process Optimization: Map workflows, remove bottlenecks, and automate manual steps to cut TAT.
- SOPs & SLAs: Define SOPs for new flows, track SLAs, and train teams to adopt them.
- Quality & Compliance:



Ensure calls and processes follow company guidelines, consent norms, and data privacy standards.

CRM Management

- CRM Ownership: Manage CRM setup: fields, stages, pipelines, lead routing, and automations.
- Integrations: Connect the AI calling platform with CRM/ATS so call outcomes sync accurately.
- Data Hygiene: Keep lead data clean: dedupe records, maintain status accuracy, and manage user access.
- Reports & Insights: Build CRM dashboards, track KPIs (connect rate, conversion, drop-offs, cost per outcome), and share weekly insights with leadership.
- Stakeholder Management: Act as the single point of contact for Sales, TA, and Ops on these systems; align priorities and manage expectations.

What We're Looking For

- 24 years in product ops, CRM management, business operations, or a similar role
- Hands-on experience with AI tools, LLMs, and voice agents
- Proven experience writing and optimizing prompts for AI calling / voice agents
- Hands-on CRM experience (e.g., LeadSquared, Salesforce, Zoho, HubSpot)
- Strong process thinking with an eye for optimization
- Data-savvy: Excel/Sheets required, SQL a plus
- Strong stakeholder management and ability to handle multiple projects against tight deadlines
- Transparent communication, ownership mindset, and comfort in a fast-paced startup

Good to Have: Voice AI platforms (ElevenLabs, Hooman Labs, OSVI), APIs/webhooks, no-code/low-code tools (Replit, n8n)

📌 Associate Product Manager (Bengaluru)
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