HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external workplace.
What are we looking for?
As an Associate Manager, the role involves managing customer grievances by providing root cause analysis as per pre-defined SOPs and TATs, co-ordinating with vendors and cross-functional departments. It includes identifying process gaps and providing the required solutions.
What does the job entail?
- Handling communications with the customer by providing root cause analysis.
- Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).
- Handling cross-functional departmental management to ensure smooth customer experience
- Identifying the gaps and implementing changes for overall process improvement
- Managing complex cases to ensure customer satisfaction
- Managing and updating MIS as per predefined guidelines to ensure smooth flow of the departmental process.
- Managing communications with internal stakeholders as per pre-defined norms.
Essential conditions:
- Education: Graduation
- Work exp: 2+ years
- Work related skills: Excellent Communication skills, Presentation Skills, Negotiation Skills, Stakeholder Management, MS Office.