- Oversee the implementation and monitoring of the admission and discharge process.

- Daily checking and verification of the trackers, registers, and checklists managed by the PRO team.

- Review patient feedback forms and take appropriate actions to address the concerns and suggestions raised by our patients.

- Perform daily visits to the call center to review call logs maintained by the staff and address any patient concerns that arise.

- Review missed call logs with the goal of responding to all calls and minimizing intercom communications to decrease the number of missed calls.

- Review inquiries related to ambulance services, health check-ups, referrals, and radiology services, and follow up on these as necessary.

- In the reception area,



ensure to address non-medical concerns promptly to ensure effective customer management and efficient crowd control.

- Effective oversight of ambulance services is essential to manage both incoming and outgoing ambulances, as well as to track any associated payments

- Management of waiting times and service availability for emergency room patients

- Crowd control & Oversight of bed allocation

- Adherence to MLC protocols and Minimizing cases of patients leaving against medical advice (LAMA)

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Assistant Manager - Operations (Thrissur)
🏢 SISTERN CONCERN OF ATREYA HOSPITAL
📍 Thrissur